Cowgirl House Cleaning –Scheduling & Communication Policy
--At Cowgirl House Cleaning, we’re proud to help you maintain a clean, healthy home for you and your family. To ensure we provide top-quality service to all of our clients, we follow a set cleaning schedule.
-Appointment Reminders & Confirmations You will receive a text, email, and/or call by 11:00 AM the day before your scheduled cleaning, including a one-hour arrival window. We kindly ask that you confirm receipt of this message.
-If we don’t hear back from you, we’ll send a follow-up text or call. However, if there is still no response, we will not arrive for the scheduled cleaning, and you’ll need to reschedule your appointment. If no response is received by 7:00 AM on the day of the scheduled cleaning, the client is responsible for contacting Cowgirl House Cleaning to reschedule the appointment.
-Rescheduling & Fees: If your scheduled cleaning no longer works for you, please notify us as early as possible. This helps us accommodate you and our other clients more efficiently.
-Skipping vs. Cancellation
-Cowgirl House Cleaning utilizes a third-party vendor for all scheduling and business-related communications. If you do not receive a message or confirmation, please check your SPAM or junk folder. If you are still unable to locate the communication, contact us directly at 503-784-6722.
Please let us know if you have any questions. Thank you for choosing Cowgirl House Cleaning — we appreciate your trust and look forward to keeping your home sparkling clean!
Payment Fee Policy Reminder:
-Appointment Reminders & Confirmations You will receive a text, email, and/or call by 11:00 AM the day before your scheduled cleaning, including a one-hour arrival window. We kindly ask that you confirm receipt of this message.
-If we don’t hear back from you, we’ll send a follow-up text or call. However, if there is still no response, we will not arrive for the scheduled cleaning, and you’ll need to reschedule your appointment. If no response is received by 7:00 AM on the day of the scheduled cleaning, the client is responsible for contacting Cowgirl House Cleaning to reschedule the appointment.
-Rescheduling & Fees: If your scheduled cleaning no longer works for you, please notify us as early as possible. This helps us accommodate you and our other clients more efficiently.
- Rescheduling or cancellations made less than 48 hours before the appointment will incur a $45 late notice fee.
- If our team arrives and cannot gain access to your home (e.g., no one is home and we are unable to enter), a $35 Lock-Out Fee will apply.
- If you’ve just stepped out, our team is happy to wait up to 15–20 minutes for someone to return and let us in.
-Skipping vs. Cancellation
- Skipping a cleaning simply means postponing or skipping a scheduled visit — no fees apply.
- Cancellation means you’re discontinuing service entirely and would like to be removed from our schedule — again, no fees apply.
-Cowgirl House Cleaning utilizes a third-party vendor for all scheduling and business-related communications. If you do not receive a message or confirmation, please check your SPAM or junk folder. If you are still unable to locate the communication, contact us directly at 503-784-6722.
Please let us know if you have any questions. Thank you for choosing Cowgirl House Cleaning — we appreciate your trust and look forward to keeping your home sparkling clean!
Payment Fee Policy Reminder:
- Late Payment Fee: $45.00
- 2nd Late Payment Fee: $50.00 and/or discuss further payment arrangements.
- Mailing a payment to the home office: Cowgirl House Cleaning at 10250 SW Bryton Court, Wilsonville, OR 97070
- NSF Fee: $30.00 per check
Payments
Check / Venmo / Square / Visa / Mastercard / American Express / Discover
Check / Venmo / Square / Visa / Mastercard / American Express / Discover